CHANGING YOUR REGISTRATION FOR COMPUTER-BASED TESTING
If after registering or after scheduling your test appointment you wish to modify your registration, you may request a modification by following the procedures described below. Please note that it is not possible to change a registration for computer-based testing to a registration for paper-based testing. You may, however, withdraw from your computer-based test registration and then register for a paper-based test.
If you need to correct or update personal information (e.g., your mailing address), you may update your personal information through your account; see "About My Account" for details. To update your name or Social Security number, contact the CBEST program at (800) 262-5080.
Changing your test date, test center, or testing time. If you have already scheduled your test appointment and wish to change the date, time, or location of your test appointment, you may reschedule your test appointment through your account. The deadline for rescheduling your test appointment is 24 hours before your scheduled testing time. There is no fee for rescheduling a test appointment.
Note: If you have been approved for alternative testing arrangements and need to change the date, time, or location of your test appointment, you must call the Pearson VUE Accommodations Department at the phone number provided in your Authorization to Test email to reschedule your test appointment by telephone at least one business day (24 hours) before your scheduled testing time. The Pearson VUE Accommodations Department can be reached between 5:00 a.m. and 5:00 p.m. Pacific time, Monday through Friday, excluding holidays.
Changing or adding a test section. If after registering you need to change or add test sections (e.g., change from the Reading section to the Writing section), you must first withdraw your original registration (see the withdrawal/refund policy in "Test Fees and Payment Policies") and then submit a new registration, selecting the section(s) of your choice.
Withdrawing from one or more test sections. If you have registered for the computer-based CBEST but have not yet scheduled your test appointment, you may withdraw your registration by submitting a completed Withdrawal/Refund Request Form for Computer-Based Testing (see "Print Bulletin and Forms [PDF]" on the CBEST website).
If you have already scheduled your test appointment, you must first cancel your test appointment through your account. The deadline for canceling your test appointment is 24 hours before your scheduled testing time. Then, to withdraw your registration completely, submit a completed Withdrawal/Refund Request Form for Computer-Based Testing (see "Print Bulletin and Forms [PDF]" on the CBEST website). If you are scheduled to take more than one test section, the cancellation of the test appointment and withdrawal of the registration will apply to all sections. You may not withdraw from or receive a refund for only part of the sections for which you registered for a single test appointment.
For information about refunds, refer to the withdrawal/refund policy in "Test Fees and Payment Policies."
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